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Preparedness and Protocols

Posted On May 7, 2020

An Update on the Coronavirus Response from Prisma Health

What is Prisma Health doing to ensure the risk of community spread in the hospitals is minimized?

First, we have closed all facilities to visitors with the exception of one visitor per patient for pediatrics, obstetrics, newborn intensive care and end-of-life. We have closed all entrances except the main one at our facilities. We use CDC guidelines to check those visitors for symptoms/history of exposure before allowing admittance. Our team members follow infection prevention procedures for themselves, and we thoroughly clean rooms. We separate patients who are under investigation for COVID-19, as well as those positive for COVID-19, from the general population of patients. To practice social distancing, we have closed our cafeterias for sit-down eating and are only offering take-out. We also are screening all team members at hospital entrances for fever and COVID-19 related symptoms before they can enter the facility.


Is Prisma Health prepared to treat patients with coronavirus (COVID-19)?

Because of our expertise, Prisma Health routinely treats patients with potentially infectious diseases and follows extensive protocols to ensure the safety of our patients, team members and community. Our Emergency Management and Infection Prevention teams had been preparing for and monitoring the COVID-19 outbreak since mid-January. We are working closely with the South Carolina Department of Health and Environmental Control (SC DHEC), the South Carolina Hospital Association (SCHA) and healthcare providers across the state. All of our team members at Prisma Health are rising to the occasion to serve our community and our patients during the COVID-19 outbreak. The community and the media are turning to us for information and leadership during this time of rapidly evolving events, and we have many communications to the community.




What should you do if you feel you have COVID-19 symptoms or have been exposed?

Stay at home in isolation. Call your primary care doctor. If you do not have one, use our Virtual Visit option by accessing prismahealth.org/virtual-visit or call 1-833-2PRISMA (277-4762). We have drive-thru locations for testing with a providers’ order.


How long does it take to get the results of a test?

That depends on where the test sample is sent. Prisma Health now has the capability, in-house, to test hospitalized patients with a one-hour turnaround.


Should people with wellness visits and elective surgeries proceed with them?

This should be discussed with your provider, who will decide the best treatment plan based on your unique situation.


Are Prisma Health practices accepting new patients right now?

Prisma Health providers are accepting new patients and are able to care for you in a variety of ways including a video visit, telephone visit, online visit or in-person visit. Download the Prisma Health Go app (Android or Apple) to find a provider or to schedule a virtual visit.

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